Each best practice insights booklet highlights important elements from the latest version of itil so that you can quickly understand key changes and concepts service operation encompasses the day to day activities processes and infrastructure responsible for delivering value to the business . Service operation with your strategy design and transition in place you are finally ready to put those services into operation here the itil outlines best practices and processes for delivering those agreed upon services through your service desk. Itil service operation ensuring the successful day to day delivery of it services service operation is a critical stage of the service lifecycle itil service operation provides best practice guidance on efficiently and effectively delivering these services for the benefit of the business customers and users
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